Terms and Conditions

01Nature of the Platform

Airceleo is a technology platform that enables independent users to coordinate the movement of personal items. Airceleo is not a courier, freight forwarder, logistics provider, transportation carrier, customs broker, or common carrier.

Airceleo:

• Does not take possession, custody, or control of any item at any time.
• Does not inspect, package, store, transport, import, or export any item.
• Does not act as a carrier, bailee, agent, customs broker, or logistics provider.
• Does not guarantee delivery, timing, item condition, legality, customs clearance, or any particular outcome.

All arrangements are peer-to-peer, voluntary, and entered into independently between users.

Airceleo currently operates between India and the United States, between Delhi, Mumbai, Hyderabad and Bengaluru and New York (JFK), Newark (EWR), Chicago (ORD) and San Francisco (SFO).

02Intermediary Status and Safe Harbor

Airceleo operates the Platform as an "intermediary" within the meaning of Section 2(1)(w) of the Information Technology Act, 2000 (India) and expressly relies on the safe-harbor protections afforded under Section 79 of that Act and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

In the United States, Airceleo operates the Platform as an interactive computer service within the meaning of 47 U.S.C. § 230 and is not treated as the publisher or speaker of content, listings, or communications provided by users of the Platform.

Airceleo does not initiate, select the recipient of, or modify user content. Airceleo is not responsible for the accuracy, legality, or consequences of information provided by users.

03No Fiduciary or Advisory Relationship

Nothing in these Terms or your use of the Platform creates any fiduciary, advisory, agency, or trust relationship between Airceleo and any user. Airceleo does not owe any duty of care, loyalty, or confidentiality beyond what is expressly stated in these Terms and our Privacy Policy, or as required by applicable law.

04Eligibility and Account Registration

You may use the Platform only if you are at least 18 years of age, legally competent to enter into binding agreements, and not barred from using the Platform under applicable law, including US, Indian, and international sanctions regimes. By using the Platform, you represent that you are not listed on any US, UK, EU, UN, or Indian sanctions or restricted-party list.

You agree to:

• Provide accurate, current, and complete information during registration and at all times thereafter.
• Maintain the confidentiality of your account credentials.
• Accept responsibility for all activity conducted through your account.
• Notify Airceleo immediately of any unauthorized access or suspected compromise of your account.

Airceleo may suspend, restrict, or terminate any account at its sole discretion, with or without cause, and with or without notice, subject to applicable law.

05Identity Verification

5.1 Third-Party Verification Services

Airceleo uses third-party identity verification providers, including Persona, to verify user identity. By using the Platform, you expressly consent to:

• The collection, processing, and verification of your identity information.
• The sharing of your identity information with Persona and other verification service providers, subject to their privacy policies.
• Verification performed in accordance with applicable laws and the provider’s standard processes.

5.2 Scope and Limitations

Identity verification:

• Is performed solely to confirm the identity asserted by a user.
• Does not constitute a criminal background check, character reference, or creditworthiness assessment.
• Does not guarantee user behavior, trustworthiness, legality of activity, or regulatory compliance.

Airceleo does not independently audit or validate third-party verification outcomes and assumes no liability for inaccuracies, errors, or omissions in those results.

06User Roles

Users may act as:

• Sender: a user who requests that another user carry an item.
• Traveler: a user who, while independently travelling, voluntarily agrees to carry an item.

A user may act in either role at different times. Travelers act in a personal, non-professional capacity and any gratuity is a matter agreed directly between Sender and Traveler. Travelers are not employees, agents, contractors, partners, or representatives of Airceleo.

07User Declarations and Responsibilities

7.1 Sender Obligations

The Sender represents and warrants that:

• Each item offered for coordination is lawful under the laws of both the country of origin and the country of destination.
• All item descriptions and declared values are accurate and truthful.
• Each item has a declared value below USD 500 (or below INR 40,000 where the item is declared in rupees). The app and our servers refuse an item declared at or above that limit.
• No item falls within the Prohibited Items list in Section 9.
• The Sender is the importer or exporter of record for the item as a matter of law and is solely responsible for any applicable duties, taxes, declarations, and regulatory filings.
• The Sender has the permission of the person named as recipient to provide that person’s name, email address, and telephone number to Airceleo, and to have those details disclosed to the matched Traveler for the sole purpose of completing the delivery, and has informed that person that the delivery is being arranged. The Sender is responsible for the accuracy of those details and for any claim arising from their provision without such permission. Airceleo processes recipient details as described in Section 2.9 of the Privacy Policy.

7.2 Traveler Obligations

The Traveler acknowledges and agrees that:

• Acceptance of any arrangement is voluntary and made in the Traveler’s personal capacity.
• The Traveler is solely responsible for compliance with customs, aviation-security, immigration, and border-control requirements of every transit and destination jurisdiction.
• The Traveler independently decides whether and how to declare any item to the relevant authorities.
• The Traveler bears sole responsibility for any duties, taxes, penalties, or legal consequences arising from items carried.

Airceleo does not verify item legality, contents, value, weight, or customs declarations.

08Customs and Cross-Border Compliance

Each user is solely responsible for compliance with the customs, import, export, foreign-exchange, and cross-border laws of every jurisdiction relevant to a given arrangement, including:

• US Customs and Border Protection regulations (including 19 CFR) and US export-control laws.
• The Customs Act, 1962 (India) and rules and notifications framed thereunder, and the Foreign Exchange Management Act, 1999 and its regulations.
• Applicable aviation-security and dangerous-goods regulations, including ICAO and IATA guidance.

Airceleo does not file declarations, pay duties, provide customs brokerage, or act as an importer or exporter of record. Any fines, penalties, confiscation, detention, or enforcement action is the sole responsibility of the user(s) involved.

09Prohibited Items

The following categories of items are strictly prohibited on the Platform:

• Passports, visas, national identification documents, or any other legal or government-issued documents.
• Items that are illegal, restricted, or prohibited under applicable law, sanctions, or export controls.
• Hazardous, perishable, or dangerous materials, including but not limited to lithium cells beyond permitted limits, flammable liquids, gases, and biological materials.
• Controlled substances, narcotics, prescription medication, or precursor chemicals.
• Weapons, ammunition, explosives, or any component thereof.
• Currency, negotiable instruments, bearer instruments, stored-value cards, or cryptocurrency hardware wallets containing third-party funds.
• Live animals, plants, or any item whose movement is regulated under CITES or analogous frameworks.
• Items infringing the intellectual-property rights of any third party.

Airceleo may, at its sole discretion and without notice, remove listings, cancel arrangements, and suspend or terminate accounts that violate this Section, and may report suspected violations to the competent authorities.

10Payments, Platform Fees, and Escrow

10.1 Payment Structure

Senders pay:

• The Traveler gratuity (the agreed amount), agreed directly and independently between Sender and Traveler. The Traveler receives the agreed amount in full; no Airceleo fee is deducted from it.
• The Airceleo platform coordination fee: 15% of the agreed amount.
• A processing fee: 4% of the agreed amount plus the platform coordination fee. It covers the cost of processing the payment.
• A currency-conversion margin: 3% of the agreed amount, charged only when the Sender pays in a different currency from the one the Traveler is paid in. It is included in the platform-fee line at checkout.

The full breakdown and total are shown at checkout before you pay. A promotional discount or referral credit, where one applies, reduces the total and is shown at checkout; it never reduces what the Traveler receives.

All payments are processed exclusively by licensed third-party payment service providers (currently Stripe in the United States and Razorpay in India). Airceleo is not a bank, money transmitter, money service business, payment institution, or regulated financial intermediary, and does not provide banking or financial services.

10.2 Gratuity Handling ("Escrow")

Your payment is held by our payment processing arrangements until the delivery is confirmed, and then paid out to the traveler. No interest is paid on any held amount. The word "escrow" where used on the Platform describes this workflow only and does not denote a regulated escrow arrangement under any applicable law.

The Traveler gratuity is paid out only when both of the following have happened:

• The recipient's one-time delivery code has been entered and confirmed on the Platform, and
• A drop-off proof photo has been attached to the delivery.

There is no automatic release after a time window, and the Sender does not release the payment by marking the arrangement complete. No payout is made while a dispute on the arrangement is open. If a dispute is decided in the Traveler's favour, the payout still requires a drop-off proof photo. Payouts may be sent manually by Airceleo and can take longer to arrive.

Confirming the delivery code and attaching a photo are status actions on the Platform only; they do not constitute independent verification by Airceleo of delivery, item condition, or performance.

10.3 Refunds and Chargebacks

Cancellations and refunds, including which fees are refunded, follow the Refund Policy. Airceleo does not provide compensation for lost, damaged, delayed, seized, or misdelivered items. Any refund, waiver, or credit issued by Airceleo does not imply liability, fault, or admission of any kind. Chargebacks initiated with payment processors may result in account suspension pending resolution.

11No Insurance; No Guarantees

Airceleo provides:

• No insurance coverage of any kind.
• No loss, damage, delay, or liability compensation.
• No delivery guarantees or service-level commitments.
• No customs, immigration, or regulatory assistance.

Users wishing insurance cover should procure it independently before any arrangement begins.

12Assumption of Risk

Coordinating arrangements with other independent users involves inherent risks, including loss, damage, delay, seizure, misdelivery, fraud, regulatory action, personal injury, and civil or criminal consequences. By using the Platform, you knowingly and voluntarily assume all such risks.

13Optional Tools

Airceleo may make optional tools available on the Platform, including in-app chat, recipient reference photos, and handoff codes. Use of these tools is voluntary and provided "as is." Airceleo does not verify their accuracy, enforce their use, or guarantee any outcome from their use.

14No Reliance

You acknowledge that you do not rely on any representation, warranty, statement, or assurance by Airceleo regarding legality, safety, delivery, timing, condition, outcome, or the conduct of other users. All decisions are made independently and at your sole discretion and risk.

15Independent Users; No Agency

Nothing in these Terms creates an employment, agency, partnership, joint venture, or franchise relationship between Airceleo and any user, or between users. Users act independently and solely on their own behalf.

16Electronic Communications and Consent

You consent to receive communications from Airceleo electronically, including by email, push notification, and in-app message. Electronic communications satisfy any legal requirement that such communications be in writing. This consent is given in accordance with the US Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001 et seq.) and Section 4 of the Information Technology Act, 2000 (India). You may withdraw this consent by terminating your account, subject to these Terms.

17Regulatory Compliance and Platform Changes

Airceleo may modify, restrict, suspend, discontinue, or withdraw any part of the Platform at any time to comply with legal, regulatory, or operational requirements, without liability to any user.

18Force Majeure

Airceleo is not liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, pandemics, acts of war or terrorism, strikes, airport or border closures, network or cloud outages, changes in law, and governmental or regulatory action.

19Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Platform is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, security, or uninterrupted operation. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the exclusions in this Section apply to the fullest extent permitted by law.

20Limitation of Liability

To the maximum extent permitted by applicable law:

• Airceleo shall not be liable for any loss, damage, seizure, delay, personal injury, emotional distress, or user misconduct arising out of or relating to any arrangement or use of the Platform.
• Airceleo shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, goodwill, or data, whether based in contract, tort, statute, or otherwise.
• The aggregate liability of Airceleo arising out of or relating to these Terms or your use of the Platform shall not exceed the total platform coordination fees actually paid by you to Airceleo in the six (6) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including, where applicable, liability for fraud, gross negligence, or wilful misconduct. Consumers resident in jurisdictions that grant non-waivable consumer rights retain those rights notwithstanding this Section.

21Indemnification

You agree to defend, indemnify, and hold harmless Airceleo, its affiliates, officers, directors, employees, agents, and service providers from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• The content, value, or legality of any item you send, carry, or handle.
• Any customs, tax, regulatory, or law-enforcement action involving you or items associated with you.
• Your breach of these Terms, the Privacy Policy, or applicable law.
• Your interactions, communications, or dealings with other users or third parties in connection with the Platform.

22Suspension and Termination

Airceleo may suspend or permanently terminate any account or access to the Platform at its sole discretion, with or without cause, and with or without notice, subject to applicable law. You may close your account at any time through in-app controls or by contacting us. Termination does not affect rights and obligations that accrued before termination.

If your account is suspended, we will show the reason in the app where feasible. You may appeal a suspension through the in-app appeal form on the suspension screen, or by writing to support@airceleo.com, within thirty (30) days of the suspension. We review every appeal and aim to respond within seven (7) days of receiving it. While your account is suspended you retain the right to request a copy of your personal data as described in the Privacy Policy.

23Class Action Waiver

To the fullest extent permitted by applicable law, you and Airceleo each agree that any dispute shall be brought only in the individual capacity of the party bringing the claim, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. A court or arbitrator may not consolidate more than one person’s claims or preside over any form of representative proceeding.

This Section does not affect the rights of users resident in India to approach consumer dispute forums and commissions under the Consumer Protection Act, 2019.

24Governing Law and Dispute Resolution

24.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

24.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform, including the validity, interpretation, performance, breach, or termination hereof, shall be finally resolved by binding arbitration administered by the Mumbai Centre for International Arbitration (MCIA) in accordance with its rules in force at the commencement of arbitration.

• Seat and venue of arbitration: Mumbai, India.
• Language: English.
• Number of arbitrators: one (1), unless MCIA rules require otherwise.
• Proceedings may be conducted virtually unless the arbitrator directs otherwise.

Judgment on the award may be entered in any court of competent jurisdiction. The courts at Mumbai shall have exclusive jurisdiction to grant interim relief in aid of arbitration.

24.3 US Users

Users resident in the United States may, within thirty (30) days after first accepting these Terms, opt out of arbitration by sending written notice to support@airceleo.com with the subject line "Arbitration Opt-Out," including the user’s full name and registered email. Users who opt out and users asserting non-waivable statutory consumer rights may pursue claims in a court of competent jurisdiction in their US state of residence, including small-claims court. Nothing in this Section limits any right to notify or file with a regulator or public authority.

24.4 India Users: Consumer Forum Rights

Users resident in India who are acting as consumers retain the right to approach the District Consumer Disputes Redressal Commission, State Consumer Disputes Redressal Commission, or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, notwithstanding the arbitration agreement in Section 24.2. Consumer disputes falling within the jurisdiction of those Commissions are not subject to compulsory arbitration under Indian law.

25Assignment

Airceleo may assign, transfer, or delegate any of its rights or obligations under these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, financing, or corporate restructuring. You may not assign or transfer any of your rights or obligations without our prior written consent, and any attempted assignment in violation of this Section is void.

26Waiver and Severability

A failure or delay by Airceleo to enforce any provision of these Terms is not a waiver of that provision or of any other right. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, preserving the original intent to the greatest extent permitted by law.

27Entire Agreement; Survival

These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between you and Airceleo with respect to the Platform, and supersede all prior or contemporaneous understandings, whether written or oral. Sections relating to intermediary status, no fiduciary relationship, identity verification, payments, no insurance, assumption of risk, indemnification, limitation of liability, class action waiver, governing law and dispute resolution, and survival remain in force after termination.

28Changes to These Terms

We may revise these Terms from time to time. Material changes will be communicated through the Platform, and the effective date at the top of these Terms will be updated. Your continued use of the Platform after the effective date of an update constitutes acceptance of the revised Terms.

29Acceptable Use and Community Standards

Airceleo has zero tolerance for objectionable content and abusive users. By accessing or using the Platform, you agree not to create, upload, post, send, or share any content, and not to engage in any conduct, that is objectionable, abusive, harassing, or otherwise prohibited under this Section.

Objectionable content and abusive conduct include, without limitation:

• Harassment, bullying, threats, intimidation, or stalking of any person.
• Hate speech, or content that promotes discrimination or violence against any individual or group based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or any other protected characteristic.
• Sexually explicit, obscene, or pornographic material, and any sexual content involving minors.
• Content that is defamatory, fraudulent, deceptive, or that impersonates any person or entity.
• Graphic violence, or content that promotes self-harm, terrorism, or other illegal activity.
• Spam, scams, phishing, or unsolicited commercial solicitation.
• Any attempt to move a transaction off the Platform in order to evade safety, payment, or verification controls.
• Any content or conduct that infringes the rights of others or violates applicable law.

This Section applies to all user-generated content and interactions on the Platform, including chat messages, voice messages, listings, profile information, photos, and reviews. Review comments and replies are checked automatically for abusive language before they are posted.

Airceleo provides tools to help keep the community safe. Within the Platform you can:

• Report objectionable content or another user from the in-app chat screen and from any user profile.
• Block any user at any time to immediately stop all further contact with that user.

Airceleo reviews reports of objectionable content and abusive behavior and acts on them, typically within twenty-four (24) hours. We may remove content, restrict or disable features, and suspend or permanently terminate the accounts of users who violate this Section, without prior notice and at our sole discretion. We may also report unlawful content or conduct to the appropriate authorities.

By continuing to use the Platform, you agree to this policy. There is no tolerance for objectionable content or abusive users.

30User Content Licence

By submitting content to the Platform, including chat messages, photographs, item descriptions, listing information, and reviews ("User Content"), you grant Airceleo a limited, non-exclusive, royalty-free, worldwide licence to host, store, transmit, display, reproduce, and process that User Content solely to operate and provide the Platform and its features. This licence terminates when you delete the content or close your account, subject to any retention obligations described in the Privacy Policy and these Terms. You retain all ownership rights in User Content you create.

31Contact Us and Grievance Redressal

Airceleo is operated by AIRCELEO Private Limited (India, CIN U63120KA2026PTC227206) and AIRCELEO Inc. (United States).

Email: support@airceleo.com

Postal address (India): Chotteyanda Mane, Kaikadu Village, Parane Post, Madikeri Taluk, Kodagu, Karnataka 571212, India

For questions about these Terms or to exercise your rights, please contact us at the email address above.

Grievance Officer (in accordance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020):

• Name: Kushal Kolla
• Designation: Founder
• Email: grievance@airceleo.com
• Phone: +91 91139 61728 (during the working hours below)
• Postal address: AIRCELEO Private Limited, Chotteyanda Mane, Kaikadu Village, Parane Post, Madikeri Taluk, Kodagu, Karnataka 571212, India
• Grievances can be sent by email, by post, or raised by phone.
• Acknowledgement: within 24 hours of receipt.
• Resolution: within 7 days of receipt. A complaint asking us to remove content is acted on within 36 hours.

Nodal contact person (under the Consumer Protection (E-Commerce) Rules, 2020), resident in India:

• Name: Karan Karumbaiah
• Designation: Co-founder
• Email: kkck@airceleo.com
• Phone: +91 91139 61728
• Postal address: AIRCELEO Private Limited, Chotteyanda Mane, Kaikadu Village, Parane Post, Madikeri Taluk, Kodagu, Karnataka 571212, India

End of Terms and Conditions