Help
Support
Help with your account, deliveries, payments and safety.
Email us: support@airceleo.com We acknowledge within 24 hours and resolve within 7 days.
01In-app help
Most account, delivery, and payment questions are answered fastest inside the app: open Settings → Help, or start a live Support chat with our team at Settings → Support.
02What is Airceleo?
Airceleo is a trust-first marketplace that connects people who need to send an item internationally with verified travelers who have spare baggage capacity on a matching flight route. Every user completes identity verification (KYC), and a payment is held until the delivery is confirmed with the recipient's one-time code and a drop-off photo.
03Account & data
You can delete your account and personal data at any time from Settings → Privacy Rights → Delete my account in the app, or by writing to support@airceleo.com.
04Payments & refunds
Your payment is held until the delivery is confirmed with the recipient's one-time code and a drop-off photo, then paid out to the traveler. See our Refund Policy for details on cancellations and disputes.
05Trust & safety
Report a user or message from inside any chat, or block a user so they can no longer contact you. For grievance redressal under applicable law, write to grievance@airceleo.com. We acknowledge a grievance within 24 hours and resolve it within 7 days; a request to remove content within 36 hours.
Airceleo
Questions? We're one email away.
Write to support@airceleo.com about anything in this document. The iOS and Android apps are launching soon, and we'll email you the moment they're live.