Delete your account

01How to delete your account

You can delete your account and personal data at any time from Settings → Privacy Rights → Delete my account in the app, or by writing to support@airceleo.com.

02What happens when you request deletion

Account deletion and the 30-day recovery window. When you request deletion, we lock your account immediately, sign you out on every device, and stop showing your profile and listings to other members. For the following 30 days we keep your information intact so that you can change your mind: signing back in and choosing "Restore my account" cancels the deletion and returns your account exactly as it was, including your profile, verification status and history. This window exists to protect you against an accidental deletion, and against someone deleting your account without your permission. During those 30 days your email address and handle remain reserved for you, which means they cannot be used to open a new account until the window closes. If you take no action, your personal information is erased or anonymised as described above at the end of the 30 days, and that step cannot be reversed by you or by us.

03Erasing sooner than 30 days

Erasure sooner than 30 days. The recovery window is offered for your benefit, not as a condition of exercising your rights. If you want your personal information erased without waiting for it, write to support@airceleo.com and we will action the erasure directly, subject only to the categories we are legally required to retain (for example financial transaction records, and identity-verification data held by Persona under anti-money-laundering law).

04What we keep, and for how long

• Account and profile information: for the duration of your account, plus a 30-day recovery window after you request deletion (described immediately below). If you never took part in a delivery, your account is then deleted. If you did, we keep the delivery and payment records described below, and your profile is anonymised: your email address is replaced with a placeholder, your date of birth is removed, your name is replaced with "Deleted member", and your phone number, username and profile photo are removed. We keep your verification status, your Persona reference, your country, the type of ID document you used, the duplicate-account fingerprint described in Section 2.2, and your payment-provider account references, for payment, tax and fraud-prevention purposes. These retained fields are not deleted on a fixed schedule.
• Payment and transaction records: minimum 7 years from transaction date, as required by financial and tax regulations.
• Coordination records (requests, matches, deliveries and reviews): kept after your account is erased, without your contact details, for up to 7 years for payment and tax records. When a Sender's account is erased, item names and descriptions are replaced with "[deleted]".
• KYC and identity-verification data held by Persona: as required by Persona under applicable anti-money-laundering law, typically up to 7 years (see Section 2.2).

05Data held by other providers

Third-party processor retention. When you delete your account, we erase or anonymise the personal information under our control. However, certain third-party processors retain personal information under their own legal, regulatory, and anti-money-laundering obligations, independently of our deletion process: (i) Persona retains your identity-verification (KYC) data as described in Section 2; (ii) Stripe and Razorpay retain payment and payout transaction records as required by financial and AML regulations; and (iii) Resend may retain transactional-email delivery records. Deleting your Airceleo account does not force these providers to delete data they are legally required to keep. You may contact each provider directly to request deletion of their retained records, which they may decline where a legal-retention obligation applies.

06Questions

To exercise the rights described in Section 8, write to support@airceleo.com or use Settings → Privacy Rights in the app. We acknowledge requests within 24 hours and resolve them within 7 days, or within such shorter period as applicable law requires.

Grievance Officer and nodal contact details are in Section 14 of the Privacy Policy.